Important Note: This Privacy Policy applies to all pg33 services including the website, mobile app, and all support channels. By using the pg33 platform, you agree to the data processing practices described here.
1 Introduction
Pg33 is a fully digital online betting and entertainment platform serving members across Malaysia. We understand that your trust is our most valuable asset, and that trust begins with how we handle the personal information you entrust to this platform.
This Privacy Policy is designed to give you a clear and transparent overview of every aspect of data handling at pg33 — from the types of information we collect, why it is collected, how it is used, who it may be shared with, and how it is protected. We believe every member has the right to know exactly what happens to their data.
This policy is written in plain English so every member can understand it clearly without needing to translate or guess the meaning of technical terms. If you have any questions after reading this document, our support team is ready to assist via Live Chat or Telegram at any time.
This Privacy Policy is to be read together with Terms and Conditions pg33 and forms part of the comprehensive agreement between you and our platform. Your continued use of the pg33 platform following any update to this Privacy Policy constitutes your acceptance of the latest version.
2 Information Collected
Pg33 only collects information strictly necessary for platform operations, identity verification, and compliance with legal requirements. The following are the categories of information we may collect:
| Data Category |
Type of Information |
Primary Purpose |
| Identity Information |
Full name, MyKad number, date of birth |
KYC & age verification |
| Contact Information |
Email, phone number, address |
Communication & Support |
| Financial Information |
Bank name, account number, transaction records |
Deposit & withdrawal processing |
| Technical Information |
IP address, device type, browser, OS |
Security & fraud prevention |
| Usage Data |
Game records, betting history, active session time |
Service improvement & compliance |
We never request unnecessary information and will never ask for your bank account password, credit card details directly, or any sensitive information beyond what is required for platform operations.
All KYC documents you submit are stored in a fully encrypted environment and are accessible only to pg33's registered verification team.
3 How Your Data Is Used
Every piece of information we collect has a clear and legitimate purpose. pg33 uses member data for the following purposes only:
- Identity verification & KYC — ensures every member is a real individual aged 18 or above and registered under their own name.
- Financial transaction processing — processes deposits, withdrawals, and bonus credit transfers accurately and securely.
- Fraud prevention & anti-money laundering — detects suspicious activity and protects the platform ecosystem from misuse.
- Service communications — sends transaction notifications, account updates, and important security information.
- User experience improvement — analyzes usage patterns to improve platform design, response times, and overall service quality.
- Legal compliance — fulfills reporting and compliance obligations required by applicable law.
- Customer Support — enables our support team to identify and resolve your account issues quickly and accurately.
pg33 does not use member data for any third-party marketing purposes, does not sell it to advertisers, and does not use it for any purpose not stated here without your consent.
4 Information Sharing
Pg33 maintains a strict policy on information sharing. As a principle, we do not share your personal information with any external parties. However, there are limited situations in which information sharing may occur:
- Licensed payment processors — our payment processing partners such as FPX, TNG, and GrabPay, who require minimum information to complete transactions. They are bound by strict confidentiality agreements with pg33.
- Competent authorities — regulatory authorities, law enforcement bodies, or courts issuing a valid order requiring the disclosure of specific information.
- Technical service providers — companies providing technical infrastructure such as server hosting and cybersecurity services, which are bound by data processing agreements with pg33.
- Anti-fraud authorities — in cases of suspected money laundering or serious fraud, information may be shared with relevant authorities in accordance with legal obligations.
In all of the above cases, only the minimum necessary information will be shared, and we ensure that every party receiving your data complies with data protection standards equivalent to those of pg33.
5 Encryption & Security
The security of your information is at the core of pg33's operations. We continuously invest in the latest security technologies and procedures to ensure your data remains protected against all cyber threats.
SSL 256-bit
All data transmitted between your device and pg33's servers is encrypted using TLS 1.3 with 256-bit SSL keys — the same standard used by leading banking institutions.
Data-at-Rest Encryption
Data stored in our databases is encrypted using AES-256, ensuring your information remains unreadable even if someone gains physical access to the servers.
Two-Factor Authentication
The 2FA feature is available for all pg33 accounts. We recommend all members enable 2FA for an extra layer of protection against unauthorised access attempts.
24/7 Monitoring
The pg33 cybersecurity team monitors all system activity around the clock using real-time threat detection tools to respond swiftly to any incident.
pg33's security infrastructure is regularly audited by independent third parties to ensure it consistently meets or exceeds current industry security standards.
6 Cookies & Tracking
Pg33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you browse a website, allowing the system to recognize you in subsequent sessions.
The following are the types of cookies we use:
- Session Cookies — stored temporarily while you are active on the platform and automatically deleted when you log out or close your browser. These cookies are required for core functions such as maintaining your login status.
- Preference Cookies — saves your preferences such as interface language and display settings so you do not need to reconfigure them on every visit.
- Analytics Cookies — helps us understand how members interact with the platform for continuous improvement purposes. This data is collected in aggregate form and does not directly identify individuals.
- Security Cookies — used to detect suspicious activity, prevent unauthorized access, and assist with account verification processes.
You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the pg33 platform.
7 Member Rights Over Data
Pg33 fully respects your rights over the personal information we hold. As a pg33 member, you have the following rights, which may be exercised at any time:
Right of Access
You have the right to request a copy of all personal information pg33 holds about your account at any time.
Right to Rectification
If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention obligations.
Right to Object
You may object to the processing of your data for specific purposes, and we will honour that request to the extent permitted by law.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another platform if desired.
Right to Restrict Processing
In certain circumstances, you may request that pg33 restrict the processing of your data while a dispute is being resolved.
To exercise any of the rights above, contact the pg33 support team via Live Chat or email at [email protected]. We will process your request within 30 working days from the date of receipt.
8 Data Retention & Deletion
Pg33 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Retention periods vary by data category:
- Active account information — retained for the duration your account remains active on the pg33 platform and for a reasonable period following account closure.
- Financial transaction records — retained for a minimum of 5 years after the transaction date in accordance with anti-money laundering legal requirements.
- KYC Documents — retained while the account is active and until 5 years after account closure to meet compliance obligations.
- System & security logs — retained for 2 years for investigation purposes in the event of a security incident.
- Analytics & usage data — aggregated data that does not identify individuals may be retained for longer periods for trend analysis and platform improvement purposes.
Once the retention period expires or data is no longer required, pg33 will delete or anonymize the relevant information using secure, irreversible methods.
9 Changes to Privacy Policy
Pg33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to members through:
- In-platform notifications via clearly visible pop-ups or banners.
- Email to the registered address at least 7 days before the changes take effect.
- Update the "Updated" date at the top of this page.
We encourage you to review this Privacy Policy page periodically to stay informed about how we handle your information. Continued use of the platform following any changes constitutes acceptance of the latest version of this Privacy Policy.
10 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how pg33 handles your personal information, please contact our privacy team. We are committed to responding within 3 working days.
Live Chat
In-platform, 24/7
Telegram
Fast response within minutes